As an international customer, we understand the importance of ensuring your watch arrives safely. Rest assured, all of our watches are carefully packaged in protective cardboard boxes designed to snugly fit around the watch packaging, ensuring maximum protection during transit. Additionally, our shipping options are fully insured, providing you with peace of mind. In the unlikely event that your watch suffers damage during transit or does not arrive, we will replace it free of charge. Your satisfaction and the safety of your purchase are our top priorities.

We understand that you may have specific circumstances requiring your order to be shipped to a different country. We’re happy to accommodate such requests whenever possible. Please send us an email with the details of your order along with the desired shipping destination, and we’ll do our best to assist you further. Your satisfaction is important to us, and we’ll work with you to ensure a smooth and satisfactory delivery experience.

If you’re unable to find your country listed during the checkout process, please don’t hesitate to contact us directly.

Once your order is fulfilled, you will receive an email containing your postage tracking number. You can use this tracking number to monitor the status of your delivery through DPD or FedEx, depending on the shipping method selected.

Yes, you can amend your personal details. Please contact us immediately with your order number and the details you need to change. You can reach us by phone at 0800 955 0085  or by email. However, please note that once an order has been shipped, we are unable to amend any order or delivery details.

You can pay for your order using any of the payment types listed: PayPal, Apple Pay, Visa, Mastercard, and American Express debit and credit cards. Please note that we take fraud prevention seriously, and debit and credit card transactions are subject to validation and authorisation.

In-store purchases are limited to card payments only. We do not accept cash on-site. Thank you for your understanding.

To qualify for a full refund, you have a 30-day window if your purchase was made online, provided the watch is in its original unworn condition and packaging. After this period, we can offer an exchange if the watch remains unworn.

When we say “original unworn condition,” we mean the leather strap must not have been fastened even once. Fastening the strap leaves permanent marks, necessitating a replacement before resale. Therefore, the cost of a replacement strap will be deducted from your refund.

For in-store purchases, we can only offer an exchange or store credit, as you’ve had the opportunity to inspect and try on the watch in person. If you’re purchasing the watch as a gift, kindly inform us, and we’ll include a note with your order.

Please note that personalised case back engravings are non-refundable. While you can still return or exchange your watch, the engraving cost will be deducted from the refund or exchange value.

Return shipping costs for unwanted items from outside the UK are not covered by us.

Rest assured, we’ll expedite your refund within one week of receiving the returned watch. Before initiating your return, please email us at info@henryrichards.com to notify us of your intention. We’re here to ensure your satisfaction throughout the process.

VAT is not included in the price for customers residing outside of the UK and the EU.

Thank you for your understanding regarding the varied regulations on duties and taxes in different countries. It’s important to be aware of these local regulations when ordering internationally.

In some cases, we offer the option to gift wrap your item for a small fee. If you’d like to take advantage of this service, please get in touch with us to arrange it.

Smaller and larger straps are typically available upon request, although there may be a delay if we need to order a special strap for you. If you require a different size, please don’t hesitate to email us, and we’ll be happy to arrange it for you.

Please click the ‘Customise Your Watch’ button to select a different strap for your watch. We’re pleased to offer this service free of charge at the time of order, both online and in-store.

Absolutely! For an additional £10, we offer the option to add an engraving to the case back of your Henry Richards watch. Simply click the ‘Customise Your Watch’ button to write your own unique message. Personalising your timepiece adds a special touch and makes it truly yours.

Watch batteries generally have a lifespan of around two years and can be replaced at any local watch repair store. All our watches use standard movements and batteries, making replacement straightforward.

If you’re local to our store in London, you’re welcome to bring your watch in for a complimentary battery replacement. However, please note that replacing watch batteries requires special tools to open and close the case without causing damage.

Repairs can vary in duration, typically taking up to six weeks depending on the complexity of the issue with your watch. However, in most cases, repairs are completed within 10 working days. Rest assured, we will keep you informed throughout the repair process, providing regular updates on the status of your watch.