Managed It Support

Types of support

1st Line Support

1st line support is like the friendly neighborhood IT superhero—always on standby to swoop in and save the day when your tech decides to throw a tantrum! Whether it’s a password crisis or a printer that thinks it’s on vacation, first-line support handles the everyday glitches with speed and a smile, keeping your tech running smoothly.

2nd Line Support

2nd line support is like the tech-savvy detective who steps in when the case gets tricky. When first-line can’t crack the code, these pros dive deeper into the tech mystery, armed with advanced tools and knowledge to solve those more complex, head-scratching issues that require a bit more than a reboot!

3rd Line Support

3rd line support is the tech world’s elite task force—the gurus called in for the most complex, mission-critical problems. When first and second-line teams are stumped, these deep-diving experts step in with their vast knowledge, specialized skills, and cutting-edge tools to tackle the toughest challenges and perform tech miracles only they can pull off!

Onsite Support

Onsite support provides the critical, hands-on assistance needed when technical issues require an in-person presence. Our skilled technicians arrive at your location to address complex problems directly, ensuring minimal downtime and a seamless resolution. With onsite support, you gain the advantage of expert troubleshooting and system maintenance, delivered efficiently and professionally, right where your business operates..

Onsite Support

First line support would normally be your IT guy at work who fixes everything and sometimes hits an issue which requires escalation. If you don’t have an IT guy at the office hen we would be able to take your first line support calls and hopefully resolve your issue quickly. If not you can be sure that our third line support specialists are tenacious and don’t like to leave an issue unresolved.

Remote IT Support

What do we mean when we say – Remote IT Support?

As the name suggests this allows us to diagnose and assist with IT issues the moment they occur through the use of remote assistance programs meaning we can get access to a device from any location in a fraction of time.

Linked in the top right of our home page is a ‘Get Support’ button which allows us to provide ad hoc support sessions so even if you don’t have a support contract with us yet we can help you out. Once on boarded as a client we use a remote management tool to allow us direct quick access to your devices. This speeds us the support response time and allows us to see specific details about your machine.