If you wish to return a product that is no longer needed, we will refund the product price, excluding any delivery charges, subject to a 25% restocking charge. To initiate a return, please ensure the following:

1. Timeframe: The return should be made within 14 days of the product being delivered to you.

2. Contact: Send an email to info@WCSTrading.com to request a return. We will arrange for the product collection by our nominated carrier.

4. Collection Charge: Please note that there will be a minimum collection charge of £22, payable by you, which may vary depending on your location and product type.
5. Refund Processing: Your refund will be processed within 14 days of receiving the returned product.

Please be aware that we are unable to accept returns of powder-based products such as cement and plaster due to storage requirements and shelf-life considerations once removed from storage.

Faulty or Damaged Products:

In the event that products in your order, including special orders and made-to-measure items, are faulty or damaged, we offer the following options:

1. Exchange: We will exchange faulty or damaged products for new ones.

2. Refund: We will provide you with a full refund for the faulty or damaged products.

To request an exchange or refund for faulty or damaged products, please follow these steps:

2. Notification: Inform us of any damaged products or defects within 14 days of delivery by sending an email to info@WCSTrading.com.
3. Return Process: You can choose to return the faulty or defective products to us yourself, or we can arrange a collection through our nominated carrier at no cost to you.
4. Timeframe: The return should be made within 14 days of notifying us about the faulty or damaged products.

Please email us at info@WCSTrading.com with your order number and product details to arrange for the collection of faulty or damaged products. We will dispatch a replacement or process a refund, whichever is applicable. All refunds will be issued to the account used for the original purchase.

Additional Information:

– Refunds are not available on ‘free with purchase’ items unless all other products are returned.

– All refunds will be credited to the account used for the original purchase.

– This policy does not affect your statutory rights under the Consumer Rights Act 2015.

For more detailed information, please refer to our Terms and Conditions page.

If you have any questions or require further assistance, please do not hesitate to contact us at info@WCSTrading.com. 

Thank you for choosing WCSTrading.com. We appreciate your business.